Terms and conditions

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with False Dilemma, Ari Suoniemi Oy (Company ID: FI04820583), hereinafter referred to as “False Dilemma”, “us” or ”we”, at the False Dilemma website, mobile website, or mobile application, or via telephone (jointly referred to as ”falsedilemma.fi”). 

By using falsedilemma.fi and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order. 

Only persons 18 years or older, who are not under guardianship, and are not acting in the capacity of a company, can place an order. If you pay with a debit card you can place an order from 16 years. 

The inclusion of any products or services on falsedilemma.fi at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time. 

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on falsedilemma.fi at the time you place your order. 

False Dilemma wants to provide the best possible online experience. To make this possible we need to ensure that our services run like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the falsedilemma.fi site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions. 

2. Prices and delivery charges

The prices displayed at falsedilemma.fi include the statutory Value Added Tax but do not include a delivery charge to all locations. 

The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. There is no delivery fee in Finland. For international delivery the standard deliver charge is 20€. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.  

3. Ordering/conclusion of the contract

The ordering options available to you are via falsedilemma.fi. Please visit our customer service pages for further information. 

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If for any reason, alternative arrangements are necessary, a False Dilemma representative will contact you to settle the refund. 

4. Delivery

False Dilemma exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order to an address, in accordance with your selected delivery option.  

False Dilemma endeavors to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 14 days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, the delivery may take longer due to unexpected events. In the unlikely event, the delivery time exceeds 30 days, you may cancel your order. 

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details. 

You will find the full Delivery Policy at falsedilemma.fi. 

If your order does not arrive by the scheduled date, please contact False Dilemma Customer Services via email info@falsedilemma.fi. 

5. Withdrawal of Order

You may cancel or return your order from the date you place the order until 28 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include False Dilemma’s standard delivery costs. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. You will find the full Return Policy at falsedilemma.fi. 

If you wish to cancel or return your order, please provide us with notice in writing via email to info@falsedilemma.fi; or by filling in and submitting the online form and return the item(s) to us as set out in section 6 (Returns) below within the 28 day period set forth in section 5 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case, this will not generate any additional charges. 

If the item you have received is defective, please notify False Dilemma promptly and return the item in accordance with section 6 (Returns) below. False Dilemma will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights. 

6. Returns

False Dilemma guarantees a full refund of the returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact. 

You will find more detailed information regarding our return process on the delivery note and in our  Returns and Refund Policy

Please note that if for some reason we cannot access your online order, the return cannot be refunded with the same payment method that was used for the purchase. In this case, you can choose to return to False Dilemma online. 

7. Payment methods

You can pay for your goods in various ways as set out below.

Payment before delivery  

Credit card or debit card 

You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. False Dilemma reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks. 


When paying by PayPal, False Dilemma reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. False Dilemma reserves the right to deny any purchase. 

8. Our Liability

Nothing in these Terms shall exclude or limit False Dilemma‘s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability. 

False Dilemma accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. 

False Dilemma is not responsible for indirect losses which are a side effect of the main loss or damage, for example, loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, and terrorist activity. 

Our maximum liability to you for any loss or damage arising in connection with your order on falsedilemma.fi shall be limited to the total price of your order. 

If you have a problem with a product that you have purchased from False Dilemma online and were not able to settle the complaint with False Dilemma, then you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”). 

The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr. 

9. Colors and measurements 

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. 

An item’s measurements given on falsedilemma.fi are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production. 

10. Guarantee

If there are defects in the goods you have purchased, False Dilemma abides by all statutory guarantee regulations. If you have a complaint regarding the obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form. 

11. Assignment

False Dilemma reserves the right to assign or pledge to third parties any claim(s) for payment including any payment installments which have arisen in connection with the delivery of goods. 

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at falsedilemma.fi remain with False Dilemma. Any use of falsedilemma.fi or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of False Dilemma.

Company Information

False Dilemma
Ari Suoniemi Oy
Kaskimäenkatu 4
33900 Tampere

Company registration number: 0482058-3
Authorised representative: Ari Suoniemi
VAT registration number: 0482058-3 (international FI04820583)

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