How do I return?
False Dilemma is happy to refund within 28 days for any unsuitable items, provided they are in a resalable condition.
To return you will need to contact us first and inform of the reason of your wish to return. You can do this by filling in the contact form titling it Return and explaining the reason for your return. Once we have reached out and accepted your reason of return, place the item(s) you wish to return in the parcel your order arrived in.
You will need to pay the costs of the dispatching, however, we will refund you upon receiving a receipt of the dispatch.
You can return the parcel at your chosen delivery office.
How will I be refunded?
Your balance will be refunded within 14 days after you returned the items.
Your refund will be payable with the same payment method you chose for purchase. If you have paid by credit or debit card, we will refund the balance to the card originally used. If you have paid with PayPal, we will refund the balance to your PayPal account.
Visit My Account to check the status of your returns and the amount owed to you. Returns are free if you provide us with a receipt of your dispatch.
Do I need to pay for my return?
You will need to pay initially for your return, but we will refund you your payment upon receiving a receipt of the dispatch.
Right of withdrawal
You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. The easiest way to exercise your right of withdrawal is to simply reach out to us by filling in the contact form with titling the subject line ‘Withdraw’.
However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order before the withdrawal period has expired. For questions regarding withdrawal contact us.
Effects of withdrawal
We will refund all payments received from you, including the costs of our standard delivery option, without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event no later than 28 days from the day on which you received your item(s).
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.